Spirit Seeds respects customer concerns about privacy. We follow strict procedures to ensure that all customer information is handled respectfully and is protected.
COLLECTION & USAGE
What does Spirit Seeds do with my information?
Spirit Seeds collects customer-provided information to facilitate fulfillment operations and to enhance your online shopping experience.
When you purchase something from our online store, as part of the buying and selling process, we collect personal information you provide us such as your name, payment information, address and email address.
When you browse our online store, we also automatically receive your non-personally identifiable information such as your computer’s internet protocol (IP) address. We use this information to improve website-related services, design, and features for our customers.
Email marketing: With your permission, we may send you emails/newsletters about our store, new products and other promotions or updates.
How does Spirit Seeds get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
Should we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information, at anytime. To do so click unsubscribe on the bottom of any Spirit Seeds email, or email customer service with the subject header ‘UNSUBSCRIBE,’.
We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.
We collect your name, email, shipping and billing address, payment details, company name, phone number, IP address and device data when you place an order or sign up for an account. This information is used to process orders, authenticate, and process payments. All data is stored on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, your credit card data will be stored. Your payment information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa or MasterCard.PCI-DSS requirements help to ensure the secure handling of credit card information by our store and its service providers.
With the exception of this online platform, payment gateways, and external shipping services, Spirit Seeds is a full-service fulfillment company, proudly offering our customers an in-house end-to-end service. Spirit Seeds will never disclose, share, or trade your personal information or order history with a third-party unless explicitly stated in this policy.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. Should you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Links:When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
QUESTIONS & CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information email customer service with the subject header ‘PRIVACY,’.